FAQs
1. Where do you ship?
We ship throughout the United States and internationally.
Please note that Sea Moss Gel is only shipped within the United States to maintain freshness and quality. International customers may purchase other herbal products available on our website.
Shipping rates and delivery options are calculated at checkout.
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2. Is your Sea Moss wildcrafted?
Yes. Our wildcrafted sea moss is responsibly harvested and naturally dried to preserve its mineral content and natural benefits.
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3. Are your products natural?
Yes. At One Love Herbs, we focus on plant-based, natural ingredients without unnecessary fillers, artificial additives, or harsh chemicals.
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4. How should I store herbs and sea moss?
Dry herbs should be stored in a cool, dry place away from direct sunlight.
Sea Moss Gel must be refrigerated upon arrival and is best consumed within 2–3 weeks for optimal freshness.
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5. Are your herbal products FDA approved?
Herbal supplements are not evaluated by the FDA for treating or curing diseases.
Our products are intended to support general wellness and are not intended to diagnose, treat, cure, or prevent any medical condition.
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6. How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery times:
* United States: 2–5 business days
* International: 7–14 business days (herbal products only)
Tracking information will be provided once your order has shipped.
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7. Do you offer refunds or returns?
Due to the nature of our herbal and consumable products, all sales are final and we do not offer refunds.
However, if your Sea Moss Gel arrives spoiled within 24 hours of delivery, you may qualify for a replacement only.
To request an exchange, you must contact us within 24 hours of delivery with:
* Your order number
* Clear photos of the product
If the wrong item was shipped or a product arrives damaged during transit, please contact us within 24 hours of delivery and we will assist with a replacement.
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8. How can I contact customer support?
For questions regarding your order or our products, please contact us at:
📧 oneloveherbs@gmail.com
Please include:
* Your full name
* Order number
* Description of your concern
Our team will respond as quickly as possible.
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9. How do I know which product is right for me?
Our products are designed to support overall wellness using natural herbs and minerals. If you are unsure which product is right for you, feel free to contact us and we will gladly help guide you based on your wellness goals.
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10. How long does it take to see results from herbal products?
Results vary from person to person depending on lifestyle, diet, and consistency of use. Many customers begin noticing benefits within a few days to a few weeks when products are used regularly as directed.
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11. How should I take Sea Moss Gel?
Sea Moss Gel can be consumed in several ways:
* Take 1–2 tablespoons daily
* Add it to smoothies or juices
* Mix into tea or herbal drinks
* Use it in soups, sauces, or recipes
Sea Moss is rich in essential minerals and can be incorporated easily into your daily wellness routine.
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12. Why choose One Love Herbs?
At One Love Herbs, we focus on quality, freshness, and natural healing. Our products are made with carefully selected herbs and wildcrafted sea moss to support wellness naturally. Each product is crafted with care to bring you the highest quality herbal solutions.
13. Why might my Sea Moss Gel look or taste different?
Because Sea Moss is a natural wildcrafted product, color, texture, and taste may vary slightly from batch to batch.
These natural variations occur due to differences in the ocean environment, harvest season, and mineral content. This is completely normal and does not affect the quality or benefits of the product.
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14. What if my package is delayed by the shipping carrier?
Once orders are shipped, they are handled by the shipping carrier. While we carefully package every order, One Love Herbs is not responsible for shipping delays caused by the carrier, weather conditions, or transit issues.